Wellbeing Service
What is the Wellbeing Service?
The Wellbeing Service supports adults who are experiencing mild low mood and/or anxiety relating to living with a Long Term Health Condition or who are going through a recent life change (for example bereavement, retirement, menopause, divorce, moving house, loss of job etc.).
We do this through motivational coaching skills to support you to think about areas in your life where you would like to see positive changes. We will look at all aspects of your health and wellbeing, an approach known as the biopsychosocial model. By using this approach you will be able to decide what is important to you and set goals to achieve and maintain the positive changes you would like to make.
We also offer social prescribing which is where we will give you information on services and organisations that can offer you additional support to meet the goals you have identified as wanting to achieve.
Please note, unfortunately we are unable to provide a service to anyone who is currently expecting a mental health crisis. If you are expecting a mental health crisis please speak to your GP surgery who can support you to access the appropriate support.
The Wellbeing Service Team
The Wellbeing Service was launched in January 2019 and our team is made up of Living Well Coaches (LWCs), Senior Living Well Coaches (SLWCs), Wellbeing Activators and a Consultant Counselling Psychologist.
The LWCs and SLWCs work within the GP surgeries, and offer appointments at the surgery and where appropriate home visits. The LWCs and SLWCs also run social groups such as crafts and games groups, walking for health, and gardening for wellbeing. To find out more about the social groups in your area, please contact your GP surgery and ask to speak to the Living Well Coach.
The SLWCs and the Wellbeing Activators deliver the Wellbeing Service psychoeducation courses. The full list of Wellbeing Service courses can be found below. The Wellbeing Activators also support the Wellbeing Service with service delivery and development. The Consultant Counselling Psychologist is the clinical lead for the service and gives over sight and direction to the team.
What to expect if you come to see us
Individual Support
Your first appointment with a Living Well Coach (LWC) or Senior Living Well Coach (SLWC) will last up to an hour. When you first meet your LWC or SLWC, you will work together to:
- Consider your current life circumstances
- Understand your strengths and how you are currently managing
- Screen for levels of low mood, anxiety and general life satisfaction.
Decide together on a plan to help improve your wellbeing and quality of life.
Think about ways to overcome barriers.
At the end of your first appointment, you will decide together with your coach how best to move forward. This may include:
- Ongoing one to one motivational coaching.
- Offering you a place on one of our courses.
- Signposting you to one of our social groups.
- Supporting you to increase social connections.
- Supporting you to develop new skills/ways of coping.
- Accessing local support services with your agreement e.g. Carers Groups, Benefit Organisations etc.
- Supporting you where appropriate to navigate the health care system.
Details of your appointments are shared with your GP, but you can tell us if you do not feel ok with something being shared with your GP or others in your care team. Correspondence that we send to you will also be recorded; such as email messages, appointment letters and text messages.
Your health and wellbeing is important to us and we have a clinical governance structure in place to ensure this whilst you are receiving support from the Wellbeing Service.
Psychoeducational Course Support
The Wellbeing Service offers psychoeducational courses online and at different venues across Eden and Keswick & Solway. These courses are relaxed, educational and open to everyone aged 18 and over. The courses cover a range of topics including:
- Loss
- Sleep
- Self-help tools for managing low mood and anxiety
- Menopause
- Healthy life style changes for those living with hypertension and prediabetes
- Men’s wellbeing
- Mindfulness Based Healthy Living
- Keeping on Track
- And more...
To find out more about our current psychoeducational courses, visit our Eventbrite page here .
To find out more about our current social groups, walks or general Wellbeing Service updates, visit our Facebook page here .
If you are unable to access these websites, please contact wellbeing@ncic.nhs.uk
How to access individual support
The Wellbeing Service is available to adults:
- 18 years and over who are registered with a GP surgery in the Eden and Keswick & Solway areas,
- Who are experiencing mild low mood and/or anxiety relating to living with a Long Term Health Condition,
- Or who are going through a recent life change that is affecting their wellbeing; for example bereavement, retirement, menopause, divorce, moving house, loss of job etc.
There are two ways to access the Wellbeing Service for individual support:
- You can contact your GP or Nurse at your surgery, and they will arrange for a LWC/SLWC to contact you.
- You can fill in an online self-referral form here .
If you are a health professional and unsure and would like to discuss a potential referral with one of our team, click here for our duty consultation contact number. You can book an appointment to speak to us for further advice (this is not for patients - potential patients should speak to their GP/health team).
Self-referrals
To complete our self-referral form, please click here .
Once you have submitted your self-referral, we will aim to respond within 15 working days. If you do not receive a response within this time period, please contact wellbeing@ncic.nhs.uk
What do our patients say?
Patient Quotes
“I am a totally different person to what I was a couple weeks ago. You were the right person at the right time. I was spiralling down and you planted a seed in my mind about my sphere of influence and control, and it has just stuck with me so much.”
“I feel like I had been walking with my head down for so long and I really lacked confidence in myself. I was happy and smiling on the outside, especially at work, but the inside was a completely different story. Now I feel like I am walking with my head held high, and what is on the outside really truly is a reflection of what I feel inside.”
“I didn’t think talking to you would do any good but now I’ve been I’ve taken stuff away and I’m starting to make changes.”
"Frankly, I wasn’t expecting too much, and am very pleased and pleasantly surprised by the outcome for me."
"My mood has definitely improved while on the course and I have found many of the techniques offered very useful."
"Learning from fellow participants experiences extremely interesting and worthwhile."
"Resources were good and great that we got them emailed."
"Leaders were very informative and helpful."
Patient Story - Joe
One of our Living Well Coaches met with Joe following falls related to drinking and a bereavement/death in the family.
Our Living Well Coach discussed the events leading up to the death with Joe, his role and also his marriage breakdown. They together discussed Joe’s home situation, the events around the death in the family, how he was feeling and behaving. This was part of the assessment.
They together looked at how our behaviour can drive our thoughts and feelings, a CBT technique. Joe started to identify how this behaviour may push his wife away and result in an argument. They worked on how to approach a conversation with his wife and practiced this.
Joe went away and put what was discussed into practice. Joe came into the third session saying “you have changed my life”.
Our Living Well Coach is continuing to work with Joe to build on the work done so far.
Please click here to see more general patient feedback.
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